These case studies represent actual WeTalkShip brand partner outcomes. Company names are withheld per NDA. Named references available upon request.
Methodology: All metrics are based on actual data from WeTalkShip brand partner engagements. Recovery amounts reflect verified carrier refunds and 3PL billing corrections. Support ticket and retention metrics are self-reported by brand partners over the measurement period. Individual results vary based on shipping volume, carrier mix, and fulfillment setup.
DTC Skincare Brand · 450K+ shipments/year · FedEx & UPS · Multi-warehouse
Carrier invoices showed consistent DIM weight discrepancies and invalid residential surcharges across two fulfillment centers. The brand had no visibility into line-item billing errors and was absorbing the cost as normal shipping expense.
WeTalkShip audited 12 months of carrier invoices, flagging 3,200+ individual overcharges including DIM weight miscalculations, duplicate surcharges, and late delivery refunds never filed.
$127,400
Total recovered
$10,600
Avg. monthly savings
3,200+
Overcharges flagged
14 days
Time to first recovery
“We had no idea we were leaving that much on the table. The audit paid for itself in the first month.”
VP of Operations, DTC Skincare Brand
Health & Wellness Brand · 200K+ orders/year · 3PL-fulfilled · Multi-channel
The brand trusted their 3PL billing at face value for over two years. Storage charges, pick-and-pack fees, and handling surcharges were never independently verified against actual shipment data.
WeTalkShip cross-referenced 3PL invoices against actual order data, uncovering wrong weight tiers on 18% of shipments, duplicate handling fees, and storage charges for inventory that had already shipped.
$52,300
Total recovered
18%
Billing errors found
340+
Duplicate fees caught
$4,100
Ongoing monthly savings
“Our 3PL had been overbilling us for months. WeTalkShip caught all of it and now they know someone is watching.”
Founder & CEO, Health & Wellness Brand
Apparel & Lifestyle Brand · 8-figure revenue · 300K+ orders/year · Shopify Plus
Lost and damaged packages were generating 200+ support tickets per month, each costing $12–$18 in agent time. Chargebacks from unresolved issues added another $8K/month in fees and lost product.
WeTalkShip activated Protected Fulfillment™ across all orders. Claims are managed under defined program terms as an extension of the brand. No opt-in required. No per-order charge to customers.
40%
Support tickets reduced
+22%
Repeat purchase rate
68%
Chargeback reduction
$3,800
Monthly support savings
“Resolved issues are now our best retention tool. Customers come back more loyal than before.”
Head of E-Commerce, Apparel & Lifestyle Brand
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