Legal

Privacy Policy

Effective Date: April 6, 2026

WeTalkShip, Inc., a Delaware C-Corporation and wholly owned subsidiary of WTS Holdings, LLC ("WeTalkShip," "Company," "we," "us," or "our"), is committed to protecting the privacy of our clients, their customers, and all visitors to our website and platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at protectedfulfillment.com (the "Site"), use our platform, dashboard, APIs, or any related services (collectively, the "Services"). Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please do not access or use the Services.

Information We Collect

We collect information in several categories depending on how you interact with our Services:

1.1 Information You Provide Directly

When you create an account, enroll in our services, file a claim, submit a contact form, or otherwise interact with us, you may provide:

Account Information: Name, email address, phone number, company name, job title, and business address.
Service Enrollment Data: Carrier account details, 3PL provider information, shipping volume estimates, average order value, and product categories.
Claims Data: Transaction or order numbers, descriptions of issues (lost, stolen, damaged, wrong item), photographs of damaged goods, and contact information for claim correspondence.
Contact Form Submissions: Name, email, company name, message content, and any other information you choose to include.
Payment Information: Billing address and payment method details. Note: payment processing is handled by third-party payment processors; we do not store full credit card numbers on our servers.
Communications: Records of correspondence between you and WeTalkShip, including emails, chat messages, and support tickets.

1.2 Information Collected Automatically

When you access our Site or Services, we may automatically collect:

Device Information: IP address, browser type and version, operating system, device type, and unique device identifiers.
Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths through the Site.
Log Data: Server logs that record requests made to our servers, including timestamps, request methods, and response codes.
Location Data: Approximate geographic location derived from your IP address.

1.3 Information from Third Parties

We may receive information about you from third parties, including:

Carrier Data: Shipment tracking information, delivery confirmations, and invoice data from carriers (e.g., UPS, FedEx, USPS, DHL) in connection with our auditing and protection services.
3PL Data: Fulfillment records, billing data, and performance metrics from third-party logistics providers enrolled in or audited through our platform.
E-commerce Platform Data: Order information, customer details, and shipping data from integrated e-commerce platforms (e.g., Shopify, WooCommerce, BigCommerce) as authorized by you.
Authentication Providers: If you use single sign-on (SSO) or OAuth to access our Services, we receive basic profile information from the authentication provider.

How We Collect Information

Directly from you when you fill out forms, create accounts, file claims, or communicate with us.
Automatically through cookies, web beacons, pixels, and similar tracking technologies when you use our Site or Services.
From third-party integrations that you authorize, such as e-commerce platforms, carriers, and 3PL providers.
From publicly available sources to supplement business contact information for sales and marketing purposes.

How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

To provide, operate, and maintain our Services, including shipment protection, claims processing, carrier auditing, 3PL accountability auditing, and rate optimization.
To process and resolve claims filed through our platform.
To generate audit reports, savings analyses, and performance dashboards for enrolled brands.
To administer the Consumer Incentive Program and 3PL Certification Program.

3.2 Communication

To respond to your inquiries, support requests, and feedback.
To send transactional communications, including claim status updates, audit results, and account notifications.
To send marketing communications about our Services, promotions, and industry insights (with your consent or as permitted by law).

3.3 Improvement & Analytics

To analyze usage patterns and improve the functionality, performance, and user experience of our Site and Services.
To develop new features, products, and services.
To conduct research and analysis for business planning and operational improvement.

3.4 Security & Compliance

To detect, prevent, and address fraud, unauthorized access, and other illegal or harmful activities.
To comply with applicable laws, regulations, legal processes, and governmental requests.
To enforce our Terms of Service and other agreements.

Information Sharing & Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you have given us explicit consent to do so.

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf, including cloud hosting, payment processing, email delivery, analytics, and customer support. These providers are contractually obligated to use your information only for the purposes of providing services to us and to maintain appropriate security measures.

4.3 Carriers & 3PLs

In connection with our auditing, claims, and protection services, we may share relevant shipment and order data with carriers and 3PL providers as necessary to investigate claims, verify billing, and resolve disputes. We share only the minimum information necessary for these purposes.

4.4 Business Partners

If you are a brand enrolled in our Services, we may share aggregated, anonymized performance data with 3PL partners in our network for the purpose of improving service quality and facilitating the 3PL Certification Program. We will not share your individually identifiable business data with other brands or competitors without your consent.

4.5 Legal Requirements

We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe in good faith that disclosure is necessary to: (a) comply with applicable law; (b) protect the rights, property, or safety of WeTalkShip, our users, or the public; (c) detect, prevent, or address fraud or security issues; or (d) enforce our Terms of Service.

4.6 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.

Data Retention

We retain your information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specific retention periods include:

Account Data: Retained for the duration of your account and for a reasonable period thereafter to comply with legal obligations and resolve disputes.
Claims Data: Retained for a minimum of three (3) years after claim resolution, or longer as required by applicable law or contractual obligations.
Audit Data: Carrier and 3PL audit records are retained for a minimum of three (3) years to support dispute resolution and compliance verification.
Usage Data: Aggregated and anonymized usage data may be retained indefinitely for analytics and improvement purposes.
Marketing Data: Retained until you opt out of marketing communications or request deletion.

When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using TLS/SSL protocols.
Encryption of sensitive data at rest.
Access controls and authentication requirements for platform access.
Regular security assessments and vulnerability testing.
Employee training on data protection and security best practices.
Incident response procedures for potential data breaches.

While we strive to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections and continuously improving our security posture.

Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete personal information.
Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format.
Opt-Out of Marketing: You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Object to Processing: You may object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty (30) days, or as required by applicable law. We may need to verify your identity before processing your request.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Site and Services.

8.1 Types of Cookies We Use

Essential Cookies: Required for the Site to function properly, including authentication, security, and session management. These cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our Site by collecting information about pages visited, time spent, and navigation patterns. We use this data to improve our Site and Services.
Functional Cookies: Remember your preferences and settings to provide a personalized experience.
Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These may be set by third-party advertising partners.

8.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may impair the functionality of our Site. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

8.3 Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. Our Site does not currently respond to DNT signals. However, you can manage your tracking preferences through cookie settings as described above.

Third-Party Services & Links

Our Site and Services may contain links to third-party websites, services, or applications that are not operated by WeTalkShip. These include, but are not limited to, carrier tracking pages, e-commerce platform integrations, payment processors, and analytics providers.

We are not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you access through our Site or Services. The inclusion of a link does not imply endorsement of the linked site or service by WeTalkShip.

Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe that a child under 18 has provided us with personal information, please contact us at [email protected].

International Data Transfers

WeTalkShip is based in the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.

By using our Services, you consent to the transfer of your information to the United States and other countries as described in this Privacy Policy. We will take appropriate measures to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it, including through the use of standard contractual clauses or other approved transfer mechanisms where required by applicable law.

California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
Right to Delete: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions.
Right to Correct: You have the right to request that we correct inaccurate personal information.
Right to Opt-Out of Sale/Sharing: We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising purposes.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise your California privacy rights, please contact us at [email protected] or call us at the number provided in the Contact Us section below. We will verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.

Categories of Personal Information Collected

In the preceding twelve (12) months, we have collected the following categories of personal information as defined by the CCPA:

Identifiers (name, email, IP address, account name)
Commercial information (transaction records, shipping data, service enrollment details)
Internet or electronic network activity (browsing history, search history, interaction with our Site)
Geolocation data (approximate location from IP address)
Professional or employment-related information (job title, company name)

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

Update the "Effective Date" at the top of this Privacy Policy.
Post a prominent notice on our Site.
Send an email notification to registered users if the changes materially affect how we use their personal information.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Services after the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

WeTalkShip, Inc.

A wholly owned subsidiary of WTS Holdings, LLC

Email: [email protected]

General Inquiries: [email protected]

For privacy-related requests, please include "Privacy Request" in the subject line of your email to ensure prompt routing to the appropriate team.

This Privacy Policy is provided for informational purposes and constitutes a binding agreement between you and WeTalkShip, Inc., a subsidiary of WTS Holdings, LLC. regarding the collection and use of your personal information. This Privacy Policy should be read in conjunction with our Terms of Service. If there is any conflict between this Privacy Policy and the Terms of Service, the Terms of Service shall govern to the extent of the conflict.

Important: This Privacy Policy is a template and should be reviewed by a qualified attorney before publication. WeTalkShip recommends consulting with legal counsel to ensure compliance with all applicable federal, state, and international privacy laws.